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ORDER & ADVICE LINE: +44 (0)20 7254 2451
Frequently Asked Questions

We hope to resolve all your FAQs on this page. If we can’t answer your question here, please contact us.

General Questions

Are all products in stock?
The majority of our products are always in stock, however there are times when we may run out of stock. We can generally source goods from our suppliers within a few days, so they arrive with you as quickly as possible. If something is out of stock, we’ll let you know as soon as possible by phone.
Can I buy goods over the phone?
Yes you can. In fact there are several ways you can place your order with us: You can buy online, over the phone (020 7254 2451), in-store (520-522 Kingsland Road, London E8 4AH), and by email. If ordering by email, please make sure you include your full delivery and billing details, as well as a contact number.
Do you send samples?
If you require samples of any products, please email us with your requirements.
What are the delivery charges?
We aim to despatch orders by our vans or couriers immediately after payment has been made. We will only part despatch if there is a delivery delay on the balance of the order.
All orders are despatched by a signed-for courier service usually for delivery on the day after despatch. Everything is measured, cut, packed and despatched from our London despatch warehouse.
We now offer free shipping on orders where the goods value is over £75*.
DELIVERY COSTS:
Royal Mail Post: £2.95 / 3.95 depending on weight. NOTE: Customers selecting Royal Mail postage, please be aware that this is an uninsured and untracked service, and is ordered at your own risk. If any such consignments go astray, we will not be able to refund these or offer a replacement. Customers are therefore advised to place orders using our regular carriers to avoid any risk of loss.
Mainland UK: FREE if goods value is over £50 (otherwise charged at £6.95, or £8.95 if buying heavy goods)
Scottish highlands: £14.95 (2-3 working day service)
Northern Ireland: £11.95 (2-3 working days)
Republic of Ireland & Isle of Scilly: £20 (3 working day service)
Channel Islands & Isle of Man: £18 (3 working day service)
Isle of Wight: £11.95
International Shipping: International shipping costs vary. Please add your items to your online bag, and shipping costs will get calculated based on weight. Customers wishing to order from countries that are not listed in our checkout, are requested to email us with their requirements to info@williamgee.co.uk. Additional surcharges may apply for extra parcels. There are certain items we cannot ship abroad – these will be marked as ‘UK shipping only’ in the product descriptions. Please note that refunds for returned/ undelivered items will only be issued once returned to our warehouse. Refunds will be made for the goods but not the carriage charges incurred.

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Shipping costs above exclude VAT.
Please note that this delivery information only applies to orders directly placed at www.williamgee.co.uk. All deliveries are subject to stock availability.

*This only applies for deliveries to mainland UK, and does not include heavy goods, where shipping costs remain at £8.95 per order.

What is the returns and exchanges policy?
Any item that has to be cut from a roll may not be returned on basis of colour. If you would like to return any item, please inform us before going ahead and returning, or your order won’t be handled correctly and you may not be subject to a refund.
Where is your shop located and what are the opening times?
Our shop is located at 520 Kingsland Road, Dalston, London E8 4AH.
We are open Mon – Fri, 9am – 5.30pm.
You do not stock what I am looking for!
We do everything we can to source supplies for people and companies throughout the UK, so we can get you the lowest price for your quality goods. Not everything that we supply is on our website yet, so please call us on 020 7254 2451 or email us to discuss your requirements for something not on the website.

My Order

I cannot access my account
Please go to the register/login page, and click on the ‘lost password’ link. Here, you’ll be prompted to enter your email address. You should then receive an email with a link to reset your password.
If you are still having trouble, please contact us on 020 7254 2451 or email us, and we’ll do all we can to help you retrieve your password.
I have not received an order confirmation email
When you place an order you will receive an automatic email confirming that we’ve received your order. E-mails will be sent from info @ williamgee.co.uk. All further emails will be sent from this address.
If you aren’t receiving our emails, please check your spam folder. Ensure that the email address info @ williamgee.co.uk is added to your whitelist.
It is also possible that you may have mistyped your email address, so that the confirmation email cannot be delivered to you. If you think that this may be the case, please contact us (preferably by email) stating your name, email address, and postal address so we can look into the matter.
I need to add to or edit my order
In order to add or change your order, you must call us on 020 7254 2451 as soon as possible as we aim to despatch goods on the day the order is received.
I want my goods delivered to another address
This is no problem. Please specify this in the checkout, under ‘delivery address’.
My order has not arrived. Help!
Most orders should be received within 1-3 working days. Please contact us to check the status of your order. For orders in Northern Ireland, Isle of Wight and Scottish Highlands, please allow an extra day or so.
  • Excellent customer Service. Had an issue with an order and it was sorted in minutes. Also got items in for me that I need on a regular basis. Good prices too.
    Joanna McCall
    Joanna McCall
    16:12 23 May 19
    My first experience of buying from this company. Good price, smooth transaction and super fast delivery. Would definitely recommend them for all your haberdashery needs.
    Christine Muttock
    Christine Muttock
    15:41 19 Apr 19
    Great products, I received my order (overlocker thread and dot & cross pattern paper) within 24 hours of ordering. Would definitely order again.
    Fiona Barnett
    Fiona Barnett
    08:15 04 Apr 19
    Managed to find exactly what I wanted at a fantastic price. Quick delivery. Very happy.
    Lara Lewis
    Lara Lewis
    10:33 25 Mar 19
    Wonderful old shop complete with original layout and fittings. Long may it last. Helpful service too.
    Anne Barron
    Anne Barron
    15:22 15 Mar 19
    Thank you very much for my order. I was able to choose the right products at a good price from an extensive range all in one place. Quick delivery too.
    CatsMistress
    CatsMistress
    12:10 18 Feb 19
    I'm very pleased with the items that I've purchased and they were delivered very quickly.
    jayne cooke
    jayne cooke
    07:25 31 Jan 19
    Not only do William Gee have an amazing amount of products at great prices their customer experience must be second to none! I placed my order at about lunchtime and it was in my house in Derbyshire by 8.15am the next day! Thank you.
    Di Kendall
    Di Kendall
    12:59 23 Jan 19
    Quick delivery, quality products I struggled to find a shop that provided all the products I needed and found this! Will order again.
    RADUTA ROXANA
    RADUTA ROXANA
    14:19 21 Jan 19
    A great little shop with a good selection of quality haberdashery from notions to lining fabrics. I bought a beautiful pair of William Whiteley Wilkinson fabric shears and they are excellent.
    Laura Haines
    Laura Haines
    09:57 10 Jan 19
    Had everything I needed. Delivery was very quick. Will shop with William Gee again.
    Richard Christian
    Richard Christian
    07:50 24 Dec 18
    Ordered two pairs of shears. Got an immediate telephone call advising that one item was not in stock but would be delivered as soon as available. Both items arrived within 8 days.
    David Brown
    David Brown
    15:08 29 Nov 18
    Brilliantly helpful staff, quick to respond to emails and to ship. Helped me find specific items not on the website and very easy to deal with and process. Will continue to use for future business purchases!
    Hayley Jones
    Hayley Jones
    11:22 14 Nov 18
    Excellent service and high quality products. Highly recommended.
    C Parfish
    C Parfish
    17:08 02 Nov 18
    My friend bought some Terko satin cotton recently and was very impressed with the excellent service, will definitely use again.
    derek richardson
    derek richardson
    20:33 29 Oct 18
    Excellent service - William Gee supplied thread for curtain making that I had struggled to find elsewhere and for a fraction of the price of the few suppliers I had managed to find elsewhere. Delivery was fast and reasonably priced. Would recommend and will be shopping there again. Thank you.
    Hannah
    Hannah
    09:48 26 Oct 18
    I ordered binding and was very pleased with it..Communication went smoothly very nice people Thank you so the sale .Annette from Nottingham. Will definitely buy again
    Crabbycheetah
    Crabbycheetah
    06:10 07 Oct 18
    Quick and efficient service. Very good quality products
    Mo Heywood
    Mo Heywood
    06:07 07 Oct 18
    Was more than pleased with the things that I ordered arrived very promptly and were packed well would certainly recommend and look forward to ordering again in the future.
    caren Tapley
    caren Tapley
    07:37 13 Sep 18
    I ordered a 150m. roll of Dot and Cross pattern and received the parcel the following morning, excellent customer service, thank you.
    Janet Megson
    Janet Megson
    14:31 29 Aug 18
    I placed an order for some haberdashery items. They arrived well packed and secure so there was no damage; and, earlier than I expected to receive them. Good quality products, will definitely be ordering again. Thank you very much!
    kemi watchorn
    kemi watchorn
    12:32 06 Aug 18
    Placed an order online to collect, was ready quickly and they called to tell me so. Through browsing online store it is probably the best stocked haberdashery in the uk, stocking harder to find and a lot of items for designers. Will definatly be using again.
    Thewilsonsdidwhat
    Thewilsonsdidwhat
    08:25 02 Aug 18
    Amazing service. Next day delivery. Good value.
    Janette Hall
    Janette Hall
    14:15 30 Jul 18
    Online ordering is simple; efficiency in recieving goods in a timely manner is superb. Will continue to use William Gee.
    Lara Kelly
    Lara Kelly
    12:26 28 Jul 18
    Have used them for a number of years both professionally and personally. Great prices, fast and efficient service and amazing staff who go out of their way to help.
    Catherine McEvoy
    Catherine McEvoy
    16:34 03 Jul 18
    Excellent service and quick delivery. The only place on the Web I could find Acetate Satin at the correct weight. Very pleased with the product and I will certainly come to you again when we need.
    Sifu K
    Sifu K
    20:39 30 Jun 18
    Everything I needed in one place and speedy efficient delivery, can't ask for much more :)
    Shirley Mather
    Shirley Mather
    15:55 22 Jun 18
    Lovely habedashery with very friendly and helpful staff. Easily accessible by public transport. Will definitely go again.
    Fatima Mirza
    Fatima Mirza
    14:35 17 May 18
    I placed my first order recently and I was very pleased with my purchases. Everything was as described, the quality was outstanding and it was all affordable. Their wide range of haberdashery is the best I've come across. I'll definitely be back for another haul.
    twenty.seven zero.three
    twenty.seven zero.three
    07:53 27 Mar 18
    Excellent quality goods and speedy delivery, can't ask for more! I'll definitely shop here again.
    Lisa Wightman
    Lisa Wightman
    22:34 02 Mar 18
    Excellent. I made a silly mistake when ordering. Phoned immediately and it was all sorted straightaway. Couldn’t have wished for better service. Thank you.
    Joan Clark
    Joan Clark
    09:57 25 Jan 18
    I visited WilliamGee store today. I am a new starter in sewing, so I had just a paper with a list of unknown words to me. Effie, the sales assistant, was very helpful, indeed. She explained to me what I needed for and replied friendly to my queries. So, I easily found all I needed and I am happy! I will definitely recommend this place.
    Natalia Kokla
    Natalia Kokla
    12:17 10 Jan 18
    Excellent service provided by this family run business. Not only are the prices superb but the delivery time is swift too. I shall be definitely using William Gee again and have recommended them to all of my 'stitchy' friends!
    Zoe Goodwin
    Zoe Goodwin
    15:54 03 Jan 18
    Great price and found exactly what I need, speedy delivery too. Will definitely be returning for more zips!
    WOSAT Group SC046663
    WOSAT Group SC046663
    09:44 20 Nov 17
    Amazing selection on their website - lots of unusual and hard to find items. Great prices and quick delivery. I will definitely be shopping there again just because of the extensive range of products.
    rosalind povey
    rosalind povey
    09:40 02 Nov 17
    Brilliant service. Really helpful when I telephoned them. My order was processed very quickly. Will definitely use them again.
    Jane
    Jane
    18:14 31 Oct 17
    A fantastic place for all haverdashery needs. I've been buying from this company for years. Excellent customer service, responds promptly to any issues. Shopping online is easy, but the shop is always worth visiting.
    Sonia Auyeung
    Sonia Auyeung
    18:56 06 Sep 17
    Placed my first online order with William Gee for my small sewing business. Web site very easy to navigate and use, good quality products and very speedy delivery. Very happy customer, I will be ordering again. Thank you.
    julie payne
    julie payne
    20:03 13 Aug 17
    Incredible sewing and craft shop, reminds me of long established sewing shops in Manchester growing up in the 80s. It's not a massive shop but they have everything you could ever want at very competitive prices. I also love their bargain bundles and bags.Staff are incredibly friendly and helpful too. I have done both click and collect online and bought from the shop in person, both great experiences but if you're easily tempted I advise the former option.
    Sophie J
    Sophie J
    23:39 11 Aug 17
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