ORDER & ADVICE LINE: +44 (0)20 7254 2451

William Gee Terms and Conditions

Payment of Online Orders
Payment is by credit or debit card, or via Paypal. We accept all major credit cards. Despatch of goods is made after payment has been taken.
Prices apply to online orders only, are ex warehouse and do not include VAT. All prices are subject to alteration without notice.
Delivery Costs
check box Mainland UK Tracked Courier Service: FREE if goods value is over £50 (otherwise charged at £6.95, or £8.95 if buying heavy goods)
check box Royal Mail Post: £2.95 / 3.95 (depending on weight)
Note: Customers selecting Royal Mail postage, please be aware that this is an uninsured and untracked service, and is ordered at your own risk. If any such consignments go astray, we will not be able to refund these or offer a replacement. Customers are therefore advised to place orders using our tracked and signed carrier service to avoid any risk of loss.
check box Scottish Highlands: £14.95 (2-3 working day service)
check box Northern Ireland: £14.95 (2-3 working days)
check box Republic of Ireland, Isle of Scilly: £20 (3 working day service)
check box Channel Islands, Isle of Man: £18 (3 working day service)
check box Isle of Wight: £14.95
check box International Orders: International shipping costs vary. Please add your items to your online bag, and shipping costs will get calculated based on weight. Customers wishing to order from countries that are not listed in our checkout (or destinations for shipping), are requested to email us with their requirements to Please note that refunds for returned/ undelivered items will only be issued once returned to our warehouse. Refunds will be made for the goods but not the carriage charges incurred. By purchasing from William Gee Ltd you agree to any additional fees or customs & import costs that may occur during transit or on receipt of your goods. There are certain items we cannot ship abroad – these will be marked as ‘UK shipping only’ in the product descriptions. Additional surcharges may apply for extra parcels.
Please note that where delivery has been attempted, your order will then go into a “hold” for 15 working days, after which the goods will be returned to William Gee. Should goods be returned following an attempted delivery, the costs incurred will be at the expense of the customer. 
24hr delivery available on orders placed before 2pm, Monday-Thursday, stock permitting.
Shipping costs above exclude VAT. William Gee Ltd has the right to refuse or cancel any order at the company’s discretion.
We aim to despatch orders by our vans or couriers immediately after payment has been made. We will only part despatch if there is a delivery delay on the balance of the order.
Everything is measured, cut, packed and despatched from our London despatch warehouse.
Please note that this delivery information only applies to orders directly placed at All deliveries are subject to stock availability.
*This only applies for deliveries to mainland UK, and does not include heavy goods, where shipping costs remain at £8.95 per order.
Shortages, Damaged Goods
If damages or shortages occur the Company should be notified within 3 working days of receipt. Please note that goods may be despatched in more than one parcel. Unfortunately we cannot accept returns for cut goods or without prior notification. Shipping costs are non-refundable. The suitability of a product is deemed to be the customer’s responsibility. Shipping costs are non- refundable unless the goods are faulty.
For any other reason where returns are acceptable this will be done at the total discretion of William Gee Ltd and a handling charge of 15% may be made. Under no circumstances should goods be returned without prior discussion with us, on 020 7254 2451.
Customers are requested to apply to the Company for quotations for contracts.
Export Orders
All prices are net ex-warehouse. Freight, insurance, and packing for export is an extra charge of which you will be notified at the time of despatch if you are paying by credit card. No charge will be made to your card without your prior authority. Payment by Pro-Forma invoice is required unless a credit account is already open.
Currency Conversion Rates
Currency conversions are estimated and should be used for informational purposes only. Please note all payments are only accepted in GBP. William Gee Ltd will not cover extra costs such as international fees, exchange rates or interchange fees.
Any colours on this site will be affected by the settings of the monitor on which they are viewed and can therefore only be an approximation of the actual textile shade. If an accurate match is required we request that you send a swatch for matching.
Sewing threads
We cannot guarantee an exact match without a swatch sample being sent in (to William Gee Ltd, 520 Kingsland Road, London E8 4AH) and therefore can only refund our stocked threads (this does not apply to our specially ordered sewing threads).
Cut goods
Any item that has to be cut from a roll may not be returned on basis of colour.
Privacy Policy
William Gee do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. Find out more about our privacy policy and GPDR here.
External Links
Despite meticulously reviewing external links, we cannot be held responsible for their content. The responsibility of these pages lies solely with the website administrators.
Company Information
Registered Office: 7/10 Chandos Street Cavendish Square London W1G 9DQ
Registration: 205663 England
VAT: 220 3168 14


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