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ORDER & ADVICE LINE: +44 (0)20 7254 2451

William Gee Terms and Conditions

Payment of Online Orders
Payment is by credit or debit card, or via Paypal. We accept all major credit cards. Despatch of goods is made after payment has been taken.
Prices
Prices apply to online orders only, are ex warehouse and do not include VAT. All prices are subject to alteration without notice.
Delivery Costs
check box Mainland UK Tracked Courier Service: FREE if goods value is over £75 (otherwise charged at £6.95, or £8.95 if buying heavy goods)
check box Royal Mail Post: £2.95 / 3.95 (depending on weight)
Note: Customers selecting Royal Mail postage, please be aware that this is an uninsured and untracked service, and is ordered at your own risk. If any such consignments go astray, we will not be able to refund these or offer a replacement. Customers are therefore advised to place orders using our tracked and signed carrier service to avoid any risk of loss.
check box Scottish Highlands: £14.95 (2-3 working day service)
check box Northern Ireland: £14.95 (2-3 working days)
check box Republic of Ireland, Isle of Scilly: £20 (3 working day service)
check box Channel Islands, Isle of Man: £18 (3 working day service)
check box Isle of Wight: £14.95
check box International Orders: International shipping costs vary. Please add your items to your online bag, and shipping costs will get calculated based on weight. Customers wishing to order from countries that are not listed in our checkout (or destinations for shipping), are requested to email us with their requirements to info@williamgee.co.uk. Please note that refunds for returned/ undelivered items will only be issued once returned to our warehouse. Refunds will be made for the goods but not the carriage charges incurred. By purchasing from William Gee Ltd you agree to any additional fees or customs & import costs that may occur during transit or on receipt of your goods. There are certain items we cannot ship abroad – these will be marked as ‘UK shipping only’ in the product descriptions. Additional surcharges may apply for extra parcels.
Please note that where delivery has been attempted, your order will then go into a “hold” for 15 working days, after which the goods will be returned to William Gee. Should goods be returned following an attempted delivery, the costs incurred will be at the expense of the customer. 
***
Shipping costs above exclude VAT. William Gee Ltd has the right to refuse or cancel any order at the company’s discretion.
Our aim is to dispatch orders received by 2pm UK time on the same working day, stock permitting. We will only part despatch if there is a delivery delay on the balance of the order. 
*This only applies for deliveries to mainland UK, and does not include heavy goods, where shipping costs remain at £8.95 per order.
Please note that this delivery information only applies to orders directly placed at www.williamgee.co.uk. All deliveries are subject to stock availability. We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.
No refunds will be made until the returned goods are received. The original payment method will be reimbursed. Please note the parcel is your responsibility until received at William Gee. We recommend registered post. Please retain proof of postage (this will be required to claim from the Royal Mail should your parcel get lost).
Shortages, Damaged Goods
If damages or shortages occur the Company should be notified within 3 working days of receipt. Please note that goods may be despatched in more than one parcel. Unfortunately we cannot accept returns for cut goods or without prior notification. Shipping costs are non-refundable. The suitability of a product is deemed to be the customer’s responsibility. Shipping costs are non- refundable unless the goods are faulty.
For any other reason where returns are acceptable this will be done at the total discretion of William Gee Ltd and a handling charge of 15% may be made. Under no circumstances should goods be returned without prior discussion with us, on 020 7254 2451.
No refunds will be made until the returned goods are received. The original payment method will be reimbursed. Please note the parcel is your responsibility until received by us. We recommend registered post. Please retain proof of postage (this will be required to claim from the Royal Mail should your parcel get lost).
Contracts
Customers are requested to apply to the Company for quotations for contracts.
Export Orders
All prices are net ex-warehouse. Freight, insurance, and packing for export is an extra charge of which you will be notified at the time of despatch if you are paying by credit card. No charge will be made to your card without your prior authority. Payment by Pro-Forma invoice is required unless a credit account is already open.
Currency Conversion Rates
Currency conversions are estimated and should be used for informational purposes only. Please note all payments are only accepted in GBP. William Gee Ltd will not cover extra costs such as international fees, exchange rates or interchange fees.
Colour
Any colours on this site will be affected by the settings of the monitor on which they are viewed and can therefore only be an approximation of the actual textile shade. We make every effort to show the colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match as the representations are limited by technology and may vary due to screen and printer settings. If an accurate match is required we request that you send a swatch for matching.
Sewing threads
We cannot guarantee an exact match without a swatch sample being sent in (to William Gee Ltd, 520 Kingsland Road, London E8 4AH) and therefore can only refund our stocked threads (this does not apply to our specially ordered sewing threads).
Cut goods
Cut items may not be returned.
Privacy Policy
William Gee do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. Find out more about our privacy policy and GPDR here.
External Links
Despite meticulously reviewing external links, we cannot be held responsible for their content. The responsibility of these pages lies solely with the website administrators.
Company Information
Registered Office: 7/10 Chandos Street Cavendish Square London W1G 9DQ
Registration: 205663 England
VAT: 220 3168 14
  • LOVE SEWING? FOLLOW US ON INSTAGRAM!
  • Very good service. Helpful staff with great knowledge. Hope to see shop.
    Pauline Rawlinson
    Pauline Rawlinson
    14:56 03 Jun 19
    Great being able to find all your sewing needs in one place. I placed an order for a few items & all were received quickly & at a great price.
    Jacqui Thomas
    Jacqui Thomas
    11:54 03 Jun 19
    Excellent customer Service. Had an issue with an order and it was sorted in minutes. Also got items in for me that I need on a regular basis. Good prices too.
    Joanna McCall
    Joanna McCall
    16:12 23 May 19
    My first experience of buying from this company. Good price, smooth transaction and super fast delivery. Would definitely recommend them for all your haberdashery needs.
    Christine Muttock
    Christine Muttock
    15:41 19 Apr 19
    Great products, I received my order (overlocker thread and dot & cross pattern paper) within 24 hours of ordering. Would definitely order again.
    Fiona Barnett
    Fiona Barnett
    08:15 04 Apr 19
    Managed to find exactly what I wanted at a fantastic price. Quick delivery. Very happy.
    Lara Lewis
    Lara Lewis
    10:33 25 Mar 19
    Wonderful old shop complete with original layout and fittings. Long may it last. Helpful service too.
    Anne Barron
    Anne Barron
    15:22 15 Mar 19
    Thank you very much for my order. I was able to choose the right products at a good price from an extensive range all in one place. Quick delivery too.
    CatsMistress
    CatsMistress
    12:10 18 Feb 19
    I'm very pleased with the items that I've purchased and they were delivered very quickly.
    jayne cooke
    jayne cooke
    07:25 31 Jan 19
    Not only do William Gee have an amazing amount of products at great prices their customer experience must be second to none! I placed my order at about lunchtime and it was in my house in Derbyshire by 8.15am the next day! Thank you.
    Di Kendall
    Di Kendall
    12:59 23 Jan 19
    Quick delivery, quality products I struggled to find a shop that provided all the products I needed and found this! Will order again.
    RADUTA ROXANA
    RADUTA ROXANA
    14:19 21 Jan 19
    A great little shop with a good selection of quality haberdashery from notions to lining fabrics. I bought a beautiful pair of William Whiteley Wilkinson fabric shears and they are excellent.
    Laura Haines
    Laura Haines
    09:57 10 Jan 19
    Had everything I needed. Delivery was very quick. Will shop with William Gee again.
    Richard Christian
    Richard Christian
    07:50 24 Dec 18
    Ordered two pairs of shears. Got an immediate telephone call advising that one item was not in stock but would be delivered as soon as available. Both items arrived within 8 days.
    David Brown
    David Brown
    15:08 29 Nov 18
    Brilliantly helpful staff, quick to respond to emails and to ship. Helped me find specific items not on the website and very easy to deal with and process. Will continue to use for future business purchases!
    Hayley Jones
    Hayley Jones
    11:22 14 Nov 18
    Excellent service and high quality products. Highly recommended.
    C Parfish
    C Parfish
    17:08 02 Nov 18
    My friend bought some Terko satin cotton recently and was very impressed with the excellent service, will definitely use again.
    derek richardson
    derek richardson
    20:33 29 Oct 18
    Excellent service - William Gee supplied thread for curtain making that I had struggled to find elsewhere and for a fraction of the price of the few suppliers I had managed to find elsewhere. Delivery was fast and reasonably priced. Would recommend and will be shopping there again. Thank you.
    Hannah
    Hannah
    09:48 26 Oct 18
    I ordered binding and was very pleased with it..Communication went smoothly very nice people Thank you so the sale .Annette from Nottingham. Will definitely buy again
    Crabbycheetah
    Crabbycheetah
    06:10 07 Oct 18
    Quick and efficient service. Very good quality products
    Mo Heywood
    Mo Heywood
    06:07 07 Oct 18
    Was more than pleased with the things that I ordered arrived very promptly and were packed well would certainly recommend and look forward to ordering again in the future.
    caren Tapley
    caren Tapley
    07:37 13 Sep 18
    I ordered a 150m. roll of Dot and Cross pattern and received the parcel the following morning, excellent customer service, thank you.
    Janet Megson
    Janet Megson
    14:31 29 Aug 18
    I placed an order for some haberdashery items. They arrived well packed and secure so there was no damage; and, earlier than I expected to receive them. Good quality products, will definitely be ordering again. Thank you very much!
    kemi watchorn
    kemi watchorn
    12:32 06 Aug 18
    Placed an order online to collect, was ready quickly and they called to tell me so. Through browsing online store it is probably the best stocked haberdashery in the uk, stocking harder to find and a lot of items for designers. Will definatly be using again.
    Thewilsonsdidwhat
    Thewilsonsdidwhat
    08:25 02 Aug 18
    Amazing service. Next day delivery. Good value.
    Janette Hall
    Janette Hall
    14:15 30 Jul 18
    Online ordering is simple; efficiency in recieving goods in a timely manner is superb. Will continue to use William Gee.
    Lara Kelly
    Lara Kelly
    12:26 28 Jul 18
    Have used them for a number of years both professionally and personally. Great prices, fast and efficient service and amazing staff who go out of their way to help.
    Catherine McEvoy
    Catherine McEvoy
    16:34 03 Jul 18
    Excellent service and quick delivery. The only place on the Web I could find Acetate Satin at the correct weight. Very pleased with the product and I will certainly come to you again when we need.
    Sifu K
    Sifu K
    20:39 30 Jun 18
    Everything I needed in one place and speedy efficient delivery, can't ask for much more :)
    Shirley Mather
    Shirley Mather
    15:55 22 Jun 18
    Lovely habedashery with very friendly and helpful staff. Easily accessible by public transport. Will definitely go again.
    Fatima Mirza
    Fatima Mirza
    14:35 17 May 18
    I placed my first order recently and I was very pleased with my purchases. Everything was as described, the quality was outstanding and it was all affordable. Their wide range of haberdashery is the best I've come across. I'll definitely be back for another haul.
    twenty.seven zero.three
    twenty.seven zero.three
    07:53 27 Mar 18
    Excellent quality goods and speedy delivery, can't ask for more! I'll definitely shop here again.
    Lisa Wightman
    Lisa Wightman
    22:34 02 Mar 18
    Excellent. I made a silly mistake when ordering. Phoned immediately and it was all sorted straightaway. Couldn’t have wished for better service. Thank you.
    Joan Clark
    Joan Clark
    09:57 25 Jan 18
    I visited WilliamGee store today. I am a new starter in sewing, so I had just a paper with a list of unknown words to me. Effie, the sales assistant, was very helpful, indeed. She explained to me what I needed for and replied friendly to my queries. So, I easily found all I needed and I am happy! I will definitely recommend this place.
    Natalia Kokla
    Natalia Kokla
    12:17 10 Jan 18
    Excellent service provided by this family run business. Not only are the prices superb but the delivery time is swift too. I shall be definitely using William Gee again and have recommended them to all of my 'stitchy' friends!
    Zoe Goodwin
    Zoe Goodwin
    15:54 03 Jan 18
    Great price and found exactly what I need, speedy delivery too. Will definitely be returning for more zips!
    WOSAT Group SC046663
    WOSAT Group SC046663
    09:44 20 Nov 17
    Amazing selection on their website - lots of unusual and hard to find items. Great prices and quick delivery. I will definitely be shopping there again just because of the extensive range of products.
    rosalind povey
    rosalind povey
    09:40 02 Nov 17
    Brilliant service. Really helpful when I telephoned them. My order was processed very quickly. Will definitely use them again.
    Jane
    Jane
    18:14 31 Oct 17
    A fantastic place for all haverdashery needs. I've been buying from this company for years. Excellent customer service, responds promptly to any issues. Shopping online is easy, but the shop is always worth visiting.
    Sonia Auyeung
    Sonia Auyeung
    18:56 06 Sep 17
    Placed my first online order with William Gee for my small sewing business. Web site very easy to navigate and use, good quality products and very speedy delivery. Very happy customer, I will be ordering again. Thank you.
    julie payne
    julie payne
    20:03 13 Aug 17
    Incredible sewing and craft shop, reminds me of long established sewing shops in Manchester growing up in the 80s. It's not a massive shop but they have everything you could ever want at very competitive prices. I also love their bargain bundles and bags.Staff are incredibly friendly and helpful too. I have done both click and collect online and bought from the shop in person, both great experiences but if you're easily tempted I advise the former option.
    Sophie J
    Sophie J
    23:39 11 Aug 17
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